Accurate written records are central to this remote Customer Call Notes Clerk role, supporting office administration and customer service case updates.
Review approved call summaries or transcripts, then document confirmed outcomes, open questions, and follow-up owners. The employer will train newcomers on its note style and online case system. No call-centre background is necessary, though customer service or office administration experience can help.
Key Responsibilities:
- Review assigned call summaries and approved transcripts
- Match calls with correct customer accounts and dates
- Enter confirmed actions and open questions accurately
- Separate customer requests from internal suggestions
- Protect private details in notes and attachments
Requirements:
- Careful reading and concise summarizing without embellishment
- Ability to flag unclear or conflicting source information
- Willingness to ask when outcomes are unclear
- Private home office or equivalent confidential workspace
- Customer service or office administration experience can help
Support trustworthy customer follow-up through careful case matching, accurate summaries, privacy awareness, and clearly recorded commitments.
Remote Customer Call Notes Clerk in Québec employer: CanadianNanny.ca
Join a dynamic and flexible work environment where you can earn extra income from the comfort of your home. Our company values your time and input, offering opportunities for personal growth and the chance to engage with exciting products before they hit the market. With no minimum hours required and the ability to participate in discussions that interest you, we provide a supportive culture that prioritizes your needs and lifestyle.
