Overnight Fill Supervisor

As a member of the store's Management Team, the Overnight Supervisor contributes to the success of the store by communicating the business objectives of the store to their team. The Overnight Supervisor is responsible for managing and leading the department to consistently meet performance expectations in terms of aisle replenishment/maintenance, order/list picking, cleanliness, and profitability.

This role is centred around the standard overnight shift of 9pm – 5am, but also includes some setup and takedown time at the beginning and end of shifts.

Responsibilities and Tasks

• Ensures high levels of communication with daytime departments, including all Logistics roles.
• Maintains quality store presentation through daily inspections and ensuring all store audit performance requirements are met in the department (e.g. top shelf storage, cleanliness, facing, etc.) to ensure the store is Customer-Ready each morning.
• Flows inventory carts to proper retail zones, ensuring enough for each area before starting their own work.
• Assesses nightly workload and assigns team resources to specific areas as needed.
• Monitors and improves the productivity of the department team through strong leadership, motivation, and team building.
• Ensures department is appropriately staffed through effective planning and scheduling according to store budget and customer needs.
• Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
• Communicates with team and warehouse team constantly to balance primary stock, secondary stock, and overstock needs.
• Consistently follows up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Maintains and promotes safety and security procedures and ensures team member compliance with those procedures.
• Participates in training and ensures team member training is completed on time, as required (including Canadian Tire University training).
• Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance.
• Regularly provides informal and constructive feedback.
• Addresses issues and conflicts in a timely manner.
• Organizes and conducts regular department team meetings and actively participates in store management meetings.
• Completes other tasks, as required.

Requirements

• Experience in retail execution and operations.
• Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
• Results-oriented individual who thrives on achieving challenging goals.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Displays a team-oriented approach.
• Ability to motivate and coach others as well as provide feedback.
• Ability to plan, organize, delegate and follow up on team's activities and projects.
• Ability to find solutions to problems and make decisions.
• Ability to multitask, adapt and cope with challenging situations.
• Effective written and oral communication skills.
• Basic math and typing skills.
• Comfortable with technology, shelf capacities, and locating system.
• Experience in a Canadian Tire store is considered an asset.

Physical Demands and Working Conditions

In compliance with the store's Health and Safety Policies and Procedures: Standing/walking for 8 hours. Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from 'light' to 'heavy'. Lifting and turning repeatedly throughout the shift. Lifting above the shoulder, from floor to shoulder and floor to waist. Walking and carrying at the same time and pushing/pulling as required. Twisting, turning, reaching and working above shoulder level.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Our Vision is to build our business from the ground-up around innovation, leading to the best customer experience in Victoria. Teamwork and Technology will be the driving force behind our success.