Voice of Customer Platform & Program Lead in Toronto

Voice of Customer Platform & Program Lead in Toronto

Toronto Full-Time 82800 - 101200 $ / year (est.) On-site
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At a Glance

  • Tasks: Lead the Voice of Customer program and enhance customer insights through analytics.
  • Company: Join Canadian Tire Financial Services, a trusted name in retail finance.
  • Benefits: Enjoy competitive pay, benefits, and opportunities for professional growth.
  • Other info: Collaborative environment with diverse teams and exciting challenges.
  • Why this job: Make a real impact by driving customer satisfaction and data-driven improvements.
  • Qualifications: Strong analytical skills and experience in program management required.

The predicted salary is between 82800 - 101200 $ per year.

Canadian Tire Financial Services in Toronto, ON is seeking an Associate Manager for the Voice of Customer Platform & Program.

You will own day-to-day operations, governance and stakeholder support for the Medallia platform, driving adoption and data-driven improvements.

You will partner across banners, Dealers, Store Operations and IT to ensure governance, privacy and performance.

The role emphasizes analytics, program management and cross-functional leadership to maximize customer insights

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Voice of Customer Platform & Program Lead in Toronto employer: Canadian Tire Financial Services

As a leading employer in Toronto, we pride ourselves on fostering a dynamic work culture that prioritizes collaboration and innovation. Our commitment to employee growth is evident through comprehensive benefits, performance incentives, and ongoing education programs, ensuring that our team members thrive both personally and professionally. Join us to be part of a forward-thinking organization where your contributions directly impact our data strategy and business success.

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Contact Details:

Canadian Tire Financial Services Recruitment Team

We think you need these skills to ace Voice of Customer Platform & Program Lead in Toronto

Medallia Platform Management
Governance
Stakeholder Support
Data-Driven Improvements
Cross-Functional Leadership
Analytics
Program Management