Use analytical problem-solving skills in 2P order operations at Canadian Tire Corporation, supporting customer-impacting issues and vendor coordination. Collaborate across teams to improve post-purchase experiences.
As a 2P Order Operations Consultant, you will support programs shaping the customer experience after purchase. The work includes inbox management, order investigations, vendor follow-ups, and operational issue resolution. You will also monitor exceptions and surface opportunities for reporting, automation, or process improvement.
Key Responsibilities:
- Manage vendor questions, order issues, and customer escalations
- Triage requests, investigate order status, and coordinate resolutions
- Communicate with stores, vendors, and internal support teams
- Monitor availability, aged orders, ASNs, cancellations, and exceptions
- Identify recurring operational gaps and improvement opportunities
Requirements:
- Two to four years in eCommerce or related operations
- Experience managing high-volume inboxes and time-sensitive escalations
- Experience working with vendors, stores, or support teams
- Strong investigation, problem-solving, and escalation judgment
- Detail-oriented organization with consistent follow-through and documentation
Bring order operations, vendor coordination, and analytical problem-solving expertise to improve customer experiences across the 2P program.
2P Order Operations Analyst in Toronto employer: Canadian Tire Corporation
At Canadian Tire, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Data Strategy and Activation Manager, you will have access to extensive professional development opportunities, competitive benefits, and the chance to make a significant impact in a company that values data-driven decision-making. Located in a vibrant community, our team is dedicated to enhancing data capabilities while supporting your growth and success in a meaningful role.
