Canadian Tire Corporation seeks an ITSM Governance Specialist skilled in ServiceNow and audit coordination. This role supports centralized governance across technology teams.
With three to five years of relevant experience, you will organize governance requests, actions, risks, owners, and deadlines. You will support ITIL processes, control testing, evidence collection, remediation tracking, and leadership reporting. The work strengthens consistency, transparency, and operational discipline across ITSM governance.
Key Responsibilities:
- Coordinate audit, control, regulatory, and remediation requests
- Maintain registers covering actions, risks, decisions, and dependencies
- Track evidence, Management Action Plans, and control follow-ups
- Assess ITSM processes and identify consistency improvements
- Prepare leadership updates, dashboards, and reporting packs
Requirements:
- Three to five years in ITSM, governance, or compliance
- Familiarity with ITIL incident, problem, change, and continuity practices
- Working knowledge of ServiceNow modules, workflows, and dashboards
- Intermediate Excel skills, including formulas, pivots, and charts
- Strong communication, analytical, documentation, and process skills
Apply your ServiceNow, ITIL, and governance expertise to strengthen audit readiness and accountability at Canadian Tire Corporation.
ITSM Governance and Compliance Specialist in Oakville employer: Canadian Tire Corporation
At Canadian Tire, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Data Strategy and Activation Manager, you will have access to extensive professional development opportunities, competitive benefits, and the chance to make a significant impact in a company that values data-driven decision-making. Located in a vibrant community, our team is dedicated to enhancing data capabilities while supporting your growth and success in a meaningful role.
