Support Canadian Tire store applications through technical troubleshooting, incident management, and application monitoring in a second-level support capacity. Help maintain reliable store operations.
As an L2 Analyst, you will provide second-level application support while coordinating vendors and internal teams. The work includes Incident Management, Problem Management, root cause analysis, and stakeholder communication. You will also analyze operational data, report performance metrics, and contribute to monitoring or SRE platforms and systems.
Key Responsibilities:
- Troubleshoot and resolve store application issues promptly
- Monitor application performance and functionality
- Manage and prioritize incidents affecting store staff
- Coordinate vendor service levels, meetings, and performance reviews
- Identify recurring issues and implement corrective action plans
Requirements:
- Five or more years of ITSM experience or IT environment experience
- Technical diploma or degree in a related discipline
- Strong Incident Management and Problem Management experience
- Technical troubleshooting across applications, databases, networks, and infrastructure
- Data analysis, reporting, presentation, and stakeholder management skills
Use application support, incident management, problem management, and vendor coordination skills to support Canadian Tire store technology.
L2 Application Support Analyst in Calgary employer: Canadian Tire Corporation
At Canadian Tire, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Data Strategy and Activation Manager, you will have access to extensive professional development opportunities, competitive benefits, and the chance to make a significant impact in a company that values data-driven decision-making. Located in a vibrant community, our team is dedicated to enhancing data capabilities while supporting your growth and success in a meaningful role.
