Lead Medallia platform operations and customer feedback governance as CTC's Associate Manager, supporting stakeholders across the organization. Strengthen adoption through analytical problem-solving and platform administration.
As business owner for CTC's Voice of Customer platform and program, you will manage daily operations, stakeholder support, governance, and continuous improvement. The role partners with Dealers, Store Operations, Banner teams, Customer Research, Privacy, IT/Data teams, and external platform partners. Your work helps improve reporting, closed-loop feedback, data quality, and customer insight utilization.
Key Responsibilities:
- Manage Medallia access, accounts, provisioning, troubleshooting, and support
- Coordinate platform processes, documentation, guides, and training materials
- Govern stakeholder relationships, adoption, performance, and platform enhancements
- Support reporting, analytics, text analytics, and closed-loop feedback
- Monitor survey performance, platform health, adoption, and data quality
Requirements:
- University degree or equivalent related experience
- Three to five-plus years in customer insights, Voice of Customer, or related fields
- Hands-on Medallia or similar platform experience
- Strong analytical, problem-solving, and stakeholder management skills
- Experience with cross-functional initiatives and external vendors
Bring Medallia administration, stakeholder support, governance, and analytical skills to strengthen CTC's customer feedback program.
Voice of Customer Platform Manager in Toronto employer: Canadian-Tire-Corporation,-Ltd.-1
Canadian Tire Corporation, Limited (CTC) is an exceptional employer that fosters a collaborative work culture where innovation and strategic thinking thrive. As a Data Strategy & Activation Lead, you will have access to extensive professional development opportunities, allowing you to grow your skills while contributing to meaningful projects that drive business value. Located in a vibrant community, CTC offers a supportive environment that values employee well-being and encourages a healthy work-life balance.
Contact Details:
Canadian-Tire-Corporation,-Ltd.-1 Recruitment Team
