Use fluent English and French to support Triangle MasterCard members from Ontario in a customer-focused contact centre environment. Handle varied telephone inquiries with courtesy, accuracy, and sound judgment.
As a Customer Relationship Contact Centre Representative, you will address questions about credit card usage, statements, and marketing programs. The bilingual role offers permanent part-time and full-time positions, with six weeks of weekday training. Success requires active listening, computer knowledge, and effective communication.
Key Responsibilities:
- Respond courteously to diverse Triangle MasterCard member inquiries
- Protect customer account information integrity and security
- Apply product, technical, and process knowledge appropriately
- Maintain accurate customer information throughout interactions
- Provide relevant products and services when appropriate
Requirements:
- Fluency in spoken and written English and French
- At least one year of customer service experience
- Excellent verbal and written communication skills
- Active listening, problem-solving, and decision-making abilities
- Basic browser-based functions and computer knowledge
Bring bilingual communication, active listening, and customer service experience to Canadian Tire Bank's Triangle MasterCard contact centre.
Bilingual Credit Card Customer Service Representative in Marathon employer: Canadian Tire Bank
Canadian Tire Bank is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles in managing third-party and operational risks. Located in a vibrant community, the bank offers competitive benefits, professional development opportunities, and a commitment to employee growth, making it an ideal place for those seeking meaningful and rewarding careers in risk management.
