Athlete Services Coordinator Coordonnatrice ou coordonnateur des services aux athlètes in Halifax

The Athlete Services Coordinator plays an integral role in supporting high-performance sport across Atlantic Canada and nationally. Reporting to the Director of Performance Pathways, the Athlete Services Coordinator is the key point of contact for athletes, helping them navigate and access CSI Atlantic’s programs, services, and resources. The position coordinates athlete intakes, ongoing service access and administration, and provides oversight of athlete support in Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island through regional staff and service providers.

The Canadian Sport Institute Atlantic (CSI Atlantic) develops partnerships and delivers programs that help to grow high-performance sport in Atlantic Canada. We provide performance and personal management services to athletes on a pathway leading to the Olympic and Paralympic Games as well as employment and educational opportunities for coaches.

Description of Employment:

• Employment Status: Full-time, 35 hours per week
• Working Locations: Halifax, NS
• In office with some off-site work required
• Flexible work from home arrangement up to one day per week
• Local travel and occasional travel within Atlantic Canada may be required.

Required Qualifications:

• An undergraduate degree in Sport Management, Kinesiology, Recreation and Sport Studies, Business Administration, or other relevant discipline

Other Criteria:

• Understanding of the Canadian sport system and the needs of athletes pursuing national and international performance
• French/English bilingualism is considered an asset
• A graduate degree in a relevant discipline
• Experience working in the Atlantic Canadian sport system
• Experience coordinating fee-for-service programs, practitioner bookings or individual and group training services
• Strong organizational skills and data management
• Excellent verbal and written communication skills
• Proven success with relationship building and networking
• Ability to manage competing priorities, follow through on requests and maintain accurate records
• Sound judgment and discretion when handling confidential athlete and service information
• Ability to work independently and collaboratively with athletes, coaches, regional staff and service providers
• Proficiency with digital tools for scheduling, registration, spreadsheets and database management

Role Highlights:

• Serve as the primary contact for athlete-service inquiries, explaining eligibility, available support and how to access services
• Coordinate athlete intake and annual renewals, including eligibility confirmation, needs identification, athlete agreements and required waivers
• Consult with athletes, coaches and NSOs as appropriate
• Connect eligible athletes with Integrated Support needs in accordance with CSI Atlantic’s service policies and available resources
• Maintain regular contact with athletes and follow up on service requests, referrals and barriers to access
• Provide oversight and coordination of athlete support in New Brunswick, Newfoundland and Labrador, and Prince Edward Island, working with regional staff and providers to maintain consistent communication and service processes
• Coordinate athlete insurance enrolment, communicate coverage and reimbursement procedures, and process related documentation and invoices within approved policies and budgets
• Participate and contribute to CSI Atlantic projects, activities and events
• Tracking athlete results and sharing results when applicable
• Administer athlete surveys and summarize feedback to inform service improvements
• Oversight of Game Plan athlete program

The salary range for this position is between $55,000 and $70,000 and will be commensurate with experience, qualifications and expertise. Interested candidates should submit their resume and cover letter prior to October 30th at 4PM ADT.

The Canadian Sport Institute Atlantic is located on the traditional territory of the Mi'kmaq and Wolastoqiyik People. We value diversity and inclusion and are committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities are encouraged to self-identify. We thank all those who apply; however, only those selected for further consideration will be contacted.