At a Glance
- Tasks: Lead and shape guest services at a premier hotel in Niagara Falls.
- Company: Join the Marriott team known for exceptional hospitality.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Flexible shifts with opportunities for professional development.
- Why this job: Make a real impact on guest experiences and develop your leadership skills.
- Qualifications: Experience in hotel leadership and strong communication skills required.
The predicted salary is between 49500 - 60500 $ per year.
Lead Front Office, Valet, and Bell operations at Marriott Fallsview Hotel & Spa in Niagara Falls, shaping service from arrival through departure. As Director of Guest Services, you will oversee daily operations while developing associates and leaders. The role emphasizes Marriott standards, guest satisfaction, service recovery, and operational performance. You will combine hospitality leadership with financial oversight, communication, and decision-making.
Key Responsibilities:
- Oversee Front Office, Valet, and Bell Services operations
- Lead, coach, recruit, and develop Guest Services teams
- Manage check-in, check-out, accounts, and guest preferences
- Resolve complaints and service recovery situations professionally
- Monitor performance, staffing, payroll, budgets, and labour costs
Requirements:
- Minimum two years of progressive hotel leadership experience preferred
- Hospitality, Hotel Administration, or Business Administration education preferred
- Exceptional guest service, communication, and conflict-resolution skills
- Strong financial, organizational, problem-solving, and decision-making abilities
- Flexible availability for evenings, weekends, holidays, and varying shifts
Bring Marriott standards, people development, operational judgment, and guest service leadership to Niagara Falls hotel operations.
Hotel Guest Services Director in Niagara Falls employer: Canadian-Niagara-Hotels-Group
The Canadian Niagara Hotels Group of Companies is an exceptional employer, offering a vibrant work culture that fosters professional growth and development across its diverse portfolio of hotels, restaurants, and entertainment venues. Located near the iconic Niagara Falls, employees benefit from comprehensive health coverage, career training programs, and exclusive discounts, all while being part of a team dedicated to delivering outstanding guest experiences. Join us to be empowered in your career and make a meaningful impact in one of Canada's leading hospitality organizations.
Contact Details:
Canadian-Niagara-Hotels-Group Recruitment Team
