Elevate guest experiences as a Guest Services Manager with Canadian Niagara Hotels at Sheraton Fallsview in Niagara. Lead a dedicated team to ensure stellar service and satisfaction.
Join a prestigious hotel in the renowned Canadian Niagara Hotels Group of Companies. This role requires a minimum of 2 years in guest services management within a luxury hotel environment. Key skills include leadership, guest complaint resolution, and collaboration with revenue teams to meet performance standards and ensure an exceptional experience.
Key Responsibilities:
- Manage and train Front Office Supervisors and Agents
- Ensure guest satisfaction exceeds established metrics
- Analyze guest feedback to identify improvement areas
- Collaborate with Revenue team on occupancy goals
- Assist Conference Services for seamless guest experiences
Requirements:
- Minimum 2 years in a 4 Diamond/5 Star Hotel
- Degree in Hospitality/Tourism preferred
- Strong leadership and coaching abilities
- Effective under pressure and multitasking
- Professional demeanor in all interactions
Bring your hospitality leadership skills to the Sheraton Fallsview and enhance guest satisfaction.
Guest Services Manager at Sheraton Fallsview in Niagara Falls employer: Canadian-Niagara-Hotels-Group
The Canadian Niagara Hotels Group of Companies is an exceptional employer, offering a vibrant work culture that fosters professional growth and development across its diverse portfolio of hotels, restaurants, and entertainment venues. Located near the iconic Niagara Falls, employees benefit from comprehensive health coverage, career training programs, and exclusive discounts, all while being part of a team dedicated to delivering outstanding guest experiences. Join us to be empowered in your career and make a meaningful impact in one of Canada's leading hospitality organizations.
Contact Details:
Canadian-Niagara-Hotels-Group Recruitment Team
