Elevate client care at CMHA Ottawa as the Manager of Quality and Client Relations, focusing on safety and continuous improvement strategies.
In this full-time role, reporting to the Director, you will provide operational oversight to the quality improvement initiatives at the Canadian Mental Health Association, Ottawa Branch. Your responsibilities will include advancing safety protocols, enhancing client relations, and ensuring compliance with privacy regulations. Utilize data-driven insights to support committees and foster a culture of quality that addresses the needs of vulnerable populations.
Key Responsibilities:
- Implement and lead quality and safety enhancements
- Coordinate accreditation and committee functions
- Manage privacy and information compliance
- Improve client relations through innovative strategies
- Support the Director's strategic goals
Requirements:
- Undergraduate degree in health or social sciences
- Minimum of 3 years in related fields
- Proficiency in English; bilingual skills are advantageous
- Legally entitled to work in Canada
- Satisfactory Vulnerable Sector Police Record Check
Apply your passion for quality improvement and client services with CMHA Ottawa to support mental health initiatives.
Quality, Safety, and Client Relations Manager employer: Canadian Mental Health Association, Ottawa Branch
The Canadian Mental Health Association-Ottawa Branch (CMHA Ottawa) is an exceptional employer dedicated to fostering a supportive and inclusive work environment. With comprehensive benefits including health and dental coverage, generous vacation time, and a commitment to employee growth through continuous learning, CMHA Ottawa empowers its staff to make a meaningful impact in the community. Located in the heart of Ottawa, employees enjoy a collaborative culture that prioritizes equity, diversity, and inclusion, making it a rewarding place to advance your career in mental health services.
Contact Details:
Canadian Mental Health Association, Ottawa Branch Recruitment Team
