At a Glance
- Tasks: Supervise drivers, optimize routes, and enhance customer service.
- Company: Join a stable company with over 100 years of experience in Canada.
- Benefits: Competitive pay, great benefits, ongoing training, and a supportive team.
- Other info: Promotes from within and offers excellent career growth opportunities.
- Why this job: Make a real impact in a growing company that values your skills.
- Qualifications: 2+ years in customer service and management; valid driver's license required.
The predicted salary is between 70000 - 75000 $ per year.
Job Description
- Posted Wednesday, July 29, 2026 at 4:00 AM
- Career opportunity
Canadian Linen and Uniform Services Company is looking for an experienced Route Manager/Customer Service Manager who will be responsible for the overall daily supervision of driver's on assigned routes.
The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.
What you'll do
- Direct, supervise and manage drivers and assigned routes;
- Develop strategies to optimize route productivity;
- Train new employees in use of equipment, safety and driving hazards;
- Provide employee supervision and problem solving;
- Ride with drivers to detect errors in driving the vehicle or servicing accounts;
- Direct research into causes of customer complaints;
- Assist in researching, analyzing, designing and implementing routes;
- Design and implement safety policies and procedures;
- Maintain employee and customer retention rate through active communication and problem-solving efforts;
- Create presentations and other management-level reports;
- Performs other duties as assigned or requested.
We are looking for individuals who are
- Bachelor's degree is preferred but equivalent experience will be considered;
- Valid driver's license with clean driving record (we require a Driver's abstract);
- 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience;
- 2+ years of management experience (including training and development);
- Working knowledge of Microsoft Office (Outlook, Word and Excel);
- Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis;
- Customer-focused and detailed oriented;
- Excellent communication and interpersonal skills;
- Excellent time management and problem-solving skills.
What's in it for you
- Job stability: Canadian Linen has been employing people for over 100 years in Canada
- Competitive pay rate
- Great benefits and employee assistance program
- Ongoing training and mentoring
- Great teammates and collaborative work environment
- Consistently growing company that promotes from within
Compensation
: The salary rate that Canadian Linen and Uniform Service reasonably expects to pay for this position ranges from $70,000-$75,000 depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
Additional compensation may include a bonus or commission.
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Customer Service Manager/Route Manager in Ottawa employer: Canadian Linen & Uniform Service Co.
Canadian Linen and Uniform Services Company is an exceptional employer that offers job stability and a collaborative work environment, having successfully employed individuals for over 100 years in Canada. With competitive pay, comprehensive benefits, ongoing training, and a strong focus on employee growth, this company not only values its team members but also promotes from within, making it an ideal place for those seeking meaningful and rewarding careers in customer service management.
Contact Details:
Canadian Linen & Uniform Service Co. Recruitment Team
