Director of Product – Remote in Winnipeg

NorthStar, a division of Harris, is seeking a Director of Product who will lead the Product organization within R&D. You will report to the VP of R&D and lead a team of five spanning Product Managers, Product Owners, and Subject Matter Experts across our full product portfolio (CIS7, Customer portal, Mobile workforce management system, and adjacent products). We have strong people and a demanding portfolio, but not yet a mature Product operating system. Intake, discovery, prioritization, roadmap communication, and outcome measurement happen, but inconsistently. We need a leader who can install that system while raising the bar on the product judgment behind every decision it produces.

You will be measured on two things: the quality of product decisions coming out of the organization, and the predictability with which we deliver on them. This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 20%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. Expect travel to Ottawa roughly once a month, plus periodic travel to customer sites and industry conferences. Preference will be given to candidates who can work in EST timezone.

We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

What your impact will be:

• Lead customer discovery, validate problems before we commit engineering, define success metrics up front, and measure realized value after release.
• Design and implement the intake, discovery, prioritization, roadmap, and governance processes the team runs on.
• Coach five product professionals into strategic product leaders. Establish clear roles and accountability.
• Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

Why This Role

You will build the Product function at a company investing seriously in AI and platform modernization, serving customers whose work matters. The mandate is broad, the portfolio is real, and the executive team wants this function to succeed.

What we are looking for:

• 10+ years in Product Management, including 5+ leading Product teams.
• A track record of shipping products customers actually value.
• Experience building or maturing a Product operating model in a scaling organization.
• Strong product instincts.
• Executive communication and the ability to influence without authority.
• Bachelor's degree in a related discipline, or equivalent experience.

What would make you stand out:

• Experience introducing modern product practices into an established organization.
• Fluency with AI-enabled product development.
• Direct experience in the utilities industry.

What we can offer:

• 3 weeks' vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Remote work and more!

About NorthStar: NorthStar Utilities Solutions is a unique company that has served the utility community in North America and the Caribbean for more than 50 years. Our team members have enabled us to have continuous growth and innovation. We pride ourselves on delivering impressive customer service and standing apart as an industry leader.

About Harris: Harris is a leading provider of mission critical software to the public sector in North America. Our success has been realized through investments in our proprietary software and market expertise.