Support Molex Aerospace & Defense Solutions customers through responsive service, order management, and cross-functional coordination. Build lasting customer relationships while advancing timely fulfillment and issue resolution.
As a Customer Service Specialist, you will represent assigned customers within Molex's Commercial team. You will manage inquiries, quotations, contracts, orders, and fulfillment communications while coordinating with Sales, Operations, Supply Chain, Planning, Quality, Engineering, Production, and Shipping. Your work supports retention, revenue growth, and continuous improvement.
Key Responsibilities:
- Maintain customer relationships and represent customer needs internally
- Process accurate orders, pricing, quantities, dates, and documentation
- Coordinate fulfillment, shipments, delivery commitments, and status updates
- Resolve shortages, delays, backorders, expedites, and order changes
- Coordinate technical, quality, delivery, and product issue resolution
Requirements:
- High School Diploma or GED
- Two or more years in customer service or related commercial work
- Experience managing orders, quotations, contracts, or customer activities
- Experience with ERP, order management, or CRM systems
- Microsoft Office proficiency and strong communication skills
Bring customer advocacy, order accuracy, and cross-functional coordination to Molex's aerospace and defense customer service team.
Aerospace Customer Service Specialist in Toronto employer: Canadian Inclusion
Mariner is an exceptional employer that fosters a collaborative and innovative work culture in the vibrant city of Halifax, Nova Scotia. Employees benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that encourages creativity and teamwork. With a focus on cutting-edge technology solutions, Mariner empowers its team to make a meaningful impact while enjoying the unique lifestyle that Halifax has to offer.
