Support British Columbia residents remotely with customer service, computer research, and clear communication through Maximus Service BC. This auxiliary position serves citizens through multiple channels.
As a Service BC Contact Centre Customer Service Representative, you will support requests about more than 120 provincial programs and services. You will use computer applications, Knowledge Base articles, and British Columbia government websites to provide timely, accurate information. The position serves residents, businesses, and visitors through calls, email, and SMS while meeting designated handling targets.
Key Responsibilities:
- Verify citizens and validate provided information
- Respond courteously and timely through calls, email, and SMS
- Research enquiries using applications, Knowledge Base, and government websites
- Assist with online forms, applications, and documentation
- Escalate issues and refer requests requiring provincial resources
Requirements:
- High school diploma or GED equivalent
- Basic computer skills and standard office equipment proficiency
- Call centre experience preferred
- Second language proficiency is an asset
- Residency in British Columbia for remote work
Bring accurate research, professional communication, and citizen service skills to Maximus Service BC's remote contact centre team.
Remote Service BC Customer Representative in Ottawa employer: Canadian Inclusion
Mariner is an exceptional employer that fosters a collaborative and innovative work culture in the vibrant city of Halifax, Nova Scotia. Employees benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that encourages creativity and teamwork. With a focus on cutting-edge technology solutions, Mariner empowers its team to make a meaningful impact while enjoying the unique lifestyle that Halifax has to offer.
