Customer service and problem solving define this Customer Support Agent role with ACCEO Solutions, supporting customers through detailed technical inquiries.
As a Customer Support Agent within Harris Computer's ACCEO Solutions division, you will diagnose concerns, research answers, and resolve requests. The role requires Windows environments, Microsoft Office 365, careful ticket documentation, and professional communication. You will collaborate across the organization and share knowledge on complex situations.
Key Responsibilities:
- Listen to customer concerns and gather relevant information
- Diagnose problems, analyze needs, and resolve requests
- Research customer questions with organizational collaborators
- Document every interaction in the ticketing system
- Escalate concerns to teams with appropriate expertise
Requirements:
- Ideally at least two years of customer service experience
- Strong knowledge of Windows environments and Microsoft Office 365
- Strong attention to detail and multitasking ability
- Superior listening, verbal, and written communication skills
- Ability to work independently and collaboratively toward deadlines
Apply customer service, Windows, Office 365, and problem-solving skills as an ACCEO Solutions Customer Support Agent.
Customer Support Agent Windows Office 365 in Ottawa employer: Canadian Inclusion
Mariner is an exceptional employer that fosters a collaborative and innovative work culture in the vibrant city of Halifax, Nova Scotia. Employees benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that encourages creativity and teamwork. With a focus on cutting-edge technology solutions, Mariner empowers its team to make a meaningful impact while enjoying the unique lifestyle that Halifax has to offer.
