Use French and English communication skills as a Bilingual Parts Support Analyst in Calgary, supporting PBS clients through multiple channels.
PBS Systems seeks an organized analyst for its Client Services team. You will provide bilingual knowledge to clients contacting the call center about issues or services. The work includes immediate solutions, escalation when necessary, and professional support across phone, email, and live chat.
Key Responsibilities:
- Handle incoming client issues, concerns, and requests professionally
- Log customer interactions within the ticketing system
- Escalate matters to other departments when required
- Collaborate across groups to streamline service delivery
- Keep current with software enhancements and new releases
Requirements:
- High school diploma
- Valid driver's license
- Clear professional communication in French and English
- Excellent Microsoft Windows, Outlook, Excel, Word, and Teams skills
- Strong decision-making, analytical, organization, and time-management abilities
Bring bilingual communication, customer support, ticketing, and analytical skills to PBS Systems' Calgary Client Services team.
Bilingual Parts Support Analyst in Calgary employer: Canadian Inclusion
Mariner is an exceptional employer that fosters a collaborative and innovative work culture in the vibrant city of Halifax, Nova Scotia. Employees benefit from ongoing professional development opportunities, competitive compensation, and a supportive environment that encourages creativity and teamwork. With a focus on cutting-edge technology solutions, Mariner empowers its team to make a meaningful impact while enjoying the unique lifestyle that Halifax has to offer.
