Support CIBC clients as a Credit Counsellor in Vancouver, using analytical thinking and negotiation to discuss repayment options. This is a full-time, shift-oriented role.
Working in CIBC's Client Account Management Department, you will assess client profiles and understand payment difficulties. You will explain contractual obligations, discuss solutions, and help prevent further delinquencies. The position involves client engagement, collections management, and accurate information capture across multiple systems. The role begins onsite at 400 Burrard Street for at least 60 days, with possible Agent@Home work afterward.
Key Responsibilities:
- Connect with clients about CIBC products and outstanding debts
- Assess client profiles and ask relevant repayment questions
- Discuss repayment options and potential solutions with clients
- Explain contractual terms and obligations clearly
- Manage incoming and outbound calls professionally
Requirements:
- Experience or skills in collections management and customer service
- Strong analytical thinking and problem-solving abilities
- Negotiation skills for discussing repayment solutions
- Ability to capture accurate information across multiple systems
- Flexibility for evening and weekend shifts
Use client engagement, credit knowledge, and negotiation skills to support repayment solutions as CIBC's Vancouver Credit Counsellor.
Credit Counsellor Client Account Management in Vancouver employer: Canadian Imperial Bank of Commerce
CIBC is an exceptional employer that prioritizes your professional growth and well-being, offering a flexible hybrid work environment that allows you to balance your personal and professional life. With a strong commitment to inclusivity and a culture that values teamwork and accountability, CIBC empowers its employees to make meaningful contributions while providing competitive benefits, including a defined benefit pension plan and opportunities for personal development through initiatives like Purpose Day. Join us in building a relationship-oriented bank where your ambitions can thrive and be recognized.
Contact Details:
Canadian Imperial Bank of Commerce Recruitment Team
