Donor Centre Manager in Burnaby

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.

Together, the work we do connects people and changes lives — including your own. Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role:

Canadian Blood Services is looking for a Regular full-time Donor Centre Manager to join our new Donor Centre, scheduled to open in Burnaby, British Columbia. The Collections Team is responsible for supporting Canadian Blood Services collecting donor blood in a safe manner to enable safe products which save lives every day.

In this role, you will be responsible for overseeing the efficient and effective operation of a designated donor centre(s) and events, ensuring compliance with regulatory standards and organizational policies. You will focus on delivering exceptional donor experience, meeting operational and financial targets, and fostering a culture of continuous improvement and collaboration within the team.

You will also provide leadership and direction in the delivery of day-to-day operations, ensuring smooth functioning and alignment with organization objectives. Leveraging your operational management skills, you will oversee all aspects of donor centre operations including but not limited to ensuring regulatory compliance, efficient workflows, managing staff, productivity, quality and safety while continuously seeking improvements.

Utilizing your resource management skills, you will ensure adequate staffing, supplies, and equipment to meet collection goals, manage staff (recruiting, mentoring, and development), handle budget planning and oversight, and collaborate with other teams on scheduling for maximum efficiency.

Drawing from your customer service experience, you will improve the donation experience to build donor loyalty. This involves tracking key metrics (donation time, satisfaction, feedback, deferrals) and implementing improvements, ensuring timely donor communication, and fostering a culture of excellent donor care.

Using your strong leadership skills, you will create a positive and inclusive work environment that fosters open communication, respect, and teamwork. You will also motivate and support staff development, communicate regularly with teams and leadership, coach and mentor direct reports, and collaborate with other managers to develop annual collection plans.

Applying your collaborative skills, you will liaise with the Quality Assurance department to promote and implement a continuous quality improvement cycle. This includes overseeing non-conformance management, root cause analysis, corrective actions, and participation in audits, including development of improvement plans and communication with the team.

Desired education and skills:

• Completion of a university degree in a relevant health care or business-related discipline.
• Minimum five (5) years of recent experience in related supervisory/management/leadership role.
• Demonstrated expertise in customer service and operational management.
• Strong leadership, communication and team building skills.
• Proven analytical and decision making skills.
• Financial acumen with experience in budgeting and variance analysis.
• Experience working in a unionized and regulated environment considered an asset.
• An equivalent combination of training and experience may be considered.

What we offer you:

• 4 weeks' vacation.
• Annual performance award up to 10%.
• Comprehensive group health, dental and vision benefits for you and your family.
• Employee discounts, wellness program, professional resources.

What you can expect:

• Schedule: Tuesday to Sunday with daytime hours and evenings. The donor centre is closed on Monday.
• An on-site role based at Canadian Blood Services upcoming Donor Centre scheduled to open at 100-5771 Marine Way, Burnaby, British Columbia with occasional travel to attend regional and national meetings.
• Frequent use of communication devices and occasional on-call responsibilities.
• Physical requirements - ability to lift weight up to 10 kg (22 lbs.).

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted.