Customer service, order processing, and problem-solving define this full-time, on-site Customer Service Representative role with Canadian Bearings in St. Catharines.
As a Customer Service Representative, you will support customers through phone, email, and in-person sales-counter interactions. You will process orders, source products, prepare quotes, manage concerns, and coordinate shipping activities. The role also includes customer invoicing, documentation, inventory tracking, and vendor collaboration.
Key Responsibilities:
- Serve as customers' first contact across phone, email, and counter
- Process orders, freight selection, invoices, and customer requests
- Source products, prepare quotes, and complete quote follow-up
- Resolve concerns and escalate complex issues appropriately
- Coordinate shipments, carriers, inventory, and warehouse replenishment
Requirements:
- Three to five years of customer service experience
- Post-secondary education and basic computer literacy
- Effective problem-solving, analytical, and mathematical skills
- Clear verbal and written English communication
- Ability to manage competing priorities and stress
Bring customer service, order coordination, and analytical problem-solving skills to Canadian Bearings' St. Catharines branch team.
Customer Service Representative St. Catharines employer: Canadian Bearings ENG
Canadian Bearings ENG offers a collaborative sales culture supported by strong internal teams, providing employees with opportunities to grow their technical knowledge and sales expertise. The company emphasizes high ownership and visible impact through direct customer engagement, making it an attractive workplace for those who thrive on building relationships and delivering practical solutions. Employees can expect to work in a purpose-driven environment that prioritizes safety, reliability, efficiency, and sustainability.
