At a Glance
- Tasks: Coordinate service appointments and provide exceptional customer support via calls and emails.
- Company: Join the dynamic team at Whitby Oshawa Honda, a leader in customer service.
- Benefits: Enjoy a supportive work environment, ongoing training, and an Employee Assistance Program.
- Other info: We celebrate diversity and offer accommodations for all applicants.
- Why this job: Be part of a team that values your input and helps you grow professionally.
- Qualifications: Customer service experience and strong multitasking skills are essential.
The predicted salary is between 36000 - 44000 $ per year.
Whitby Oshawa Honda is currently seeking an Appointment Coordinator to join our team of customer-focused professionals within our high volume and process-driven Dealership.
Purpose/Summary of Position:
- Handle all incoming service calls and emails for service appointments
- Advise and promote recommended scheduled maintenance
- Answer customer inquiries, concerns and provide assistance where needed
- Input and maintain vehicle/customer information in the computer system
- Complete outbound reminder calls and emails to schedule appointments
- Identify and escape customer concerns with the management team using our process
Required Qualifications:
- Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment to delivering unparalleled service to show our customers real value for their hard-earned money.
- Passion for delivering a consistently exceptional customer experience
- Ability to multi-task between computer programs, maintaining engagement and rapport with customers on the phone
- Energized by challenges; driven to improve efficiencies, learn and grow
- Proactive self-starter with a desire for accountability
- Operates with the highest level of integrity
- Exceptional initiative, high energy and positive attitude
- Process driven with impeccable organization and prioritization abilities
- Ability to analyze a problem and provide an effective solution in a fast-paced environment
- Impeccable follow-through and commitment to achieving targeted goals and objectives
Candidates must possess:
- Previous Dealership Service Department Appointment Booking experience preferred
- Preferred Previous customer service/administrative experience required
- Experience with CDK or Dealermine an asset
Why We're Awesome:
- Commitment to an exceptional employee experience
- Employee and Family Assistance Program
- Collaborative work environment, group support and ongoing training
Whitby Oshawa Honda is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at 905-666-1772 or feedback@whitbyoshawahonda.com to make your needs known in advance.
Service Appointment Coordinator in Whitby employer: CanadaOne Auto Group Inc.
Join our dynamic team as an F&I Manager in a high-volume dealership where exceptional customer service is at the forefront of our mission. We pride ourselves on fostering a collaborative work environment that prioritizes employee well-being, offering comprehensive benefits and opportunities for professional growth. With a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to contribute to our success.
