At a Glance
- Tasks: Train and empower new sales hires while enhancing existing team skills.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Competitive salary, flexible work options, and career growth opportunities.
- Other info: Dynamic environment with a focus on innovation and inclusivity.
- Why this job: Make a real impact by shaping a high-performance sales culture.
- Qualifications: 3+ years in sales coaching or training with strong communication skills.
The predicted salary is between 70000 - 100000 $ per year.
Join Teleperformance - Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
About Us: TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, we have developed an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture: At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. We encourage and trust your decision-making skills. If you have skills to prove, we have all ladders for you to grow. We believe in results. All ideas matter. Everyone is included and everyone wins.
Annual base salary ranging from CAD $70,000 to $100,000, depending on background and experience.
Key Responsibilities:
- New Hire Sales Training: The Sales Coach would be responsible for developing and delivering comprehensive foundational sales skills training for all new hires. This ensures a consistent, high-quality onboarding experience, equipping new team members with the essential techniques and confidence to succeed from day one.
- Advanced Sales Skill Development: Beyond initial training, the Sales Coach would design and facilitate upskilling and progressive sales training programs to continually elevate the sales acumen of our existing team.
- Building a Sales Culture & Leadership Enablement: A core function of this role would be to collaborate closely with leadership to foster a vibrant, high-performance sales culture. The Sales Coach would actively work to sustain and improve our leaders' ability to scale sales enthusiasm and best practices on the operations floor. This includes coaching leaders on effective sales mentorship, motivational techniques, and how to embed sales principles into daily operations.
- Performance Monitoring & Feedback: Monitor team/program level sales performance to identify coaching opportunities at leadership level. Provide actionable feedback and conduct regular coaching sessions. Align training objectives with key business goals and sales metrics.
- Program Evaluation & Continuous Improvement: Gather feedback from participants and stakeholders to refine training initiatives. Stay updated on industry trends and best practices to ensure training relevance. Utilize tools and data analytics to assess training impact and iterate improvements.
Requirements:
- Bachelor's degree in Business, Sales, Communications, or related field preferred.
- At least 3 years of proven experience in a sales coaching, training, or sales leadership role.
- Possesses a strong understanding of foundational and advanced sales techniques, paired with excellent facilitation, presentation, and interpersonal communication skills.
- At least 3+ years of demonstrated experience in designing, implementing, and evaluating sales training programs, along with excellent facilitation, presentation, and interpersonal communication skills.
- Skilled in coaching both individual contributors and leaders to improve performance, with the ability to motivate and influence individuals at all levels of the organization.
- Ability to navigate a complex sales environment and bridge conversations on different levels of the organization.
- Strong analytical mindset with the ability to use data to drive coaching strategies.
- Familiarity with sales enablement tools, CRMs, and performance dashboards.
- Ability to organize work independently and meet agreed upon timelines.
Benefits & Perks:
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth.
Sales Coach in Toronto employer: Canada
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