Lead customer operations performance in Toronto with Teleperformance, using client management, service delivery, and people leadership expertise. The role is based near Yonge-Eglinton Midtown Toronto.
As Operations Manager, you own end-to-end performance for an assigned customer operations team. You oversee client delivery, operational excellence, employee engagement, and financial outcomes. Success requires stakeholder management, performance analysis, coaching, and continuous improvement across service operations.
Key Responsibilities:
- Own team performance and client satisfaction
- Represent operations in client-facing WBRs and MBRs
- Monitor Service Level Agreement adherence
- Analyze metrics and implement corrective actions
- Manage costs, budgets, occupancy, and billing submissions
Requirements:
- Strong business acumen in customer operations
- Excellent verbal, written, and presentation communication
- Proven stakeholder management and client engagement experience
- Ability to analyze metrics and improve processes
- Strong coaching and people development skills
Teleperformance seeks an Operations Manager who combines client delivery, performance analysis, coaching, and financial management in Toronto.
Customer Operations Manager Toronto employer: Canada
Canada's National Ballet School (NBS) is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. Located in the heart of Toronto, NBS offers employees opportunities for professional growth through engaging with artistic leadership and diverse productions, all while ensuring a supportive environment that prioritizes safety and high standards. Join us to be part of a passionate team dedicated to enriching the arts community and making a meaningful impact.
