Lead B2B sales and customer experience operations for Teleperformance in Toronto, using coaching, escalation management, and CRM expertise.
As a B2B Sales Supervisor advertised as B2B Team Lead Medical, you will direct a sales and customer service team. The position supports a dental-office supplier providing home care products. You will clarify expectations, prioritize delivery, improve processes, and support client relationships.
Key Responsibilities:
- Direct daily sales and customer service operations
- Coach team members through complex problems
- Define standards, governance, and best practices
- Present recurring business reviews to clients and stakeholders
- Manage critical escalations and act on lessons learned
Requirements:
- Two to three years in B2B and B2C sales
- Experience in customer experience and client support
- At least two years of supervisory experience
- Contact center sales leadership and CRM background
- Strong communication, analytical, and talent development skills
Apply sales leadership, customer experience management, and process improvement skills as Teleperformance's Toronto B2B supervisor.
B2B Sales Supervisor Medical in Toronto employer: Canada
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