Officer, Delivery Services in Saskatoon

The Officer provides safe and cost effective delivery mode and addressing solutions for Canada Post and its customers for a designated area of regional operations. This includes providing guidance, direction and controls during the planning and implementation of all new and updated delivery services.

Job Responsibilities:

• Monitors growth projections in designated communities, and develops addressing and delivery plans.
• Maintains ongoing communication with the Officer, Standard Operating Equipment Maintenance to advise them of projections so they can realign plans for street furniture and associated equipment maintenance.
• Works with municipal planning officials and real estate developers to understand their issues and priorities, and represents those of Canada Post.
• Ensures Canada Post’s requirements are built into plans for all construction.
• Develops and delivers or participates in presentations on proposed new delivery services to municipal authorities and the general public.
• Plans and manages the implementation for new points of call, including assigning addresses and delivery modes, and transfer points while mindful of safety, cost effectiveness and public concerns.
• Establishes site locations, and street furniture and equipment needs, and oversees logistics of new site installations.
• Works with contractors and suppliers to ensure high quality and timely completion of work.
• Inspects work and certifies completion for new site installations.
• Plays a local lead role for national delivery service projects, managing change within Canada Post, and with contractors, customers and government officials.
• Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and complaints.
• Stays current with Corporate Address and Delivery Planning policies, and works to educate local postal officials on addressing and delivery procedures, reporting compliance, and roles and responsibilities.
• Mentors and coaches Delivery Planners to further their professional development in Addressing and Delivery Services.
• Provides first level Address Management System, MIS and other delivery systems expertise to support regional operational planning and problem solving.
• Ensures the timely update and integrity of data in these systems, and provides advice and guidance on their use.
• Gathers data on municipal and commercial business and development plans and projects and provides input to the operational planning process.

Qualifications:

• High School diploma or provincial equivalent (GED). Equivalent experience may be accepted in lieu of a High School Diploma.
• A post-secondary certificate, diploma or degree in urban planning, geographical information systems, graphic design, rural planning or any related discipline OR minimum 2 years experience as a supervisor in collection and delivery/transportation OR minimum 2 years experience in Delivery Services or Delivery Optimization roles OR minimum 2 years experience in delivery logistics and/or urban planning.
• Experience managing client escalation, conducting data analytics and site inspections.
• Advanced level skills in Microsoft Office suite, including PowerPoint, Excel, and Access.
• Professional communication skills in both written and verbal formats at an Advanced level.
• Professional experience in real estate facility or asset management, engineering or customer service will be considered an asset.

Other Candidate Requirements:

• Possess a valid permanent driver’s license (no graduated or temporary license).
• Have a satisfactory safe driving record per CPC’s Driver Safety Program.
• Frequent/extensive travel away from the home office or home region, which may include the need for overnight stays in hotels.
• The availability to change working hours to meet external customer needs.

Assets:

• Post-secondary degree in Urban/Municipal planning.
• Working with and managing large budgets.
• Regular forecasting and planning of equipment and resources.

Canada Post’s values and behaviours:

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one another and our shared duty to our country. Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. We’re committed to living these values and practicing these behaviours every day.