At a Glance
- Tasks: Provide exceptional customer service while guiding clients in buying and selling precious metals.
- Company: Join Canada Gold, a trusted name in the precious metals industry.
- Benefits: $22 - $25/hour plus bonuses, paid training, and growth opportunities.
- Other info: Inclusive workplace with clear paths for advancement across Canada.
- Why this job: Gain expertise in a unique industry while making a real impact every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25 - 25 $ per hour.
About the Role
We're looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Vancouver location. This is a hands-on, customer-facing role where no two days are the same. You'll be the face of our business—guiding customers through the process of buying or selling gold, silver, and other valuables. Don't worry if you're new to the industry—we provide full training to give you the knowledge and confidence to succeed.
What You'll Do
- Deliver outstanding in-person and phone-based customer service
- Evaluate jewelry and precious metals using our tools and training
- Educate customers and provide transparent, accurate information
- Maintain a clean, professional, and organized store environment
- Support day-to-day operations and contribute to team success
What You Bring
- A passion for customer service and helping people
- Strong communication and interpersonal skills
- A sharp eye for detail and solid problem-solving abilities
- Comfort with basic math and computer systems
- A motivated, eager-to-learn mindset with a desire to grow
What We Offer
- $22 - $25/hour + performance-based customer service bonuses
- Paid, hands‐on training in a unique and growing industry
- Clear opportunities for advancement across Canada Gold locations
- A supportive, team-oriented environment where your growth matters
Schedule
Full-time, 8-hour shifts including evenings and weekends. The successful hire must be able to work evenings and weekends.
Experience
Minimum 1 year of customer service experience required.
Why Join Canada Gold?
This is more than a retail job—it's an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If you're looking for a role where you can grow, learn, and make an impact every day, we'd love to meet you.
Additional Information
This posting is for a new vacancy. We are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We welcome applications from all qualified individuals and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of any characteristic protected by applicable federal, provincial, or territorial human rights legislation.
We are committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require accommodation, please let us know and we will work with you to meet your needs.
Personal information collected during the recruitment process will be used solely for recruitment and employment purposes and will be handled in accordance with applicable privacy legislation.
Canada Gold is a premier precious metals retailer and authorized distributor of the Royal Canadian Mint. Trusted by customers across Canada and the Pacific Northwest, we pride ourselves on delivering expert service, competitive value, and complete transparency. Driven by integrity and market expertise, we empower customers to buy and sell precious metals with confidence.
A family-owned and operated business, we are proud to have one of the highest repeat and referral rates in the industry—a testament to the transparent and dependable service our customers rely on.
Customer Experience Associate (Precious Metals Analyst) in Vancouver employer: Canada Gold
Canada Gold is an exceptional employer that prioritizes employee well-being and professional growth, offering a supportive remote work environment that spans across Canada and the West Coast U.S. With a strong focus on recruitment and people support, employees benefit from comprehensive onboarding processes, ongoing training opportunities, and a culture that values collaboration and innovation. Join us to be part of a dynamic team where your contributions are recognized and rewarded.
