At a Glance
- Tasks: Lead tech operations and enhance employee services using Microsoft 365 and collaboration tools.
- Company: Join CDEV, a forward-thinking organization focused on technology and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on technology transformation and vendor management.
- Why this job: Make a real impact by improving technology services for employees across Canada.
- Qualifications: Bachelor’s degree in IT or related field with 5-8 years of relevant experience.
The predicted salary is between 82800 - 101200 $ per year.
Lead technology operations at CDEV, supporting Microsoft 365 and employee service delivery across Toronto, Ottawa, remote work, and subsidiaries. As Senior Associate, Technology Operations & Strategy Execution, you will oversee technology services, vendors, devices, collaboration tools, and operational processes. The role reports to the Head, Technology, Data and Cybersecurity, translating business needs into practical improvements. Experience with managed service providers, endpoint management, identity and access, and hybrid work environments is required.
Key Responsibilities:
- Oversee employee technology across devices, Microsoft 365, Teams, SharePoint, and office technology
- Manage MSP performance, service levels, tickets, escalations, and recurring issues
- Coordinate onboarding, offboarding, procurement, deployment, replacement, and disposal processes
- Maintain dashboards, procedures, service catalogues, controls, and operational documentation
- Coordinate testing, communications, training, and support readiness for technology changes
Requirements:
- Bachelor’s degree in Information Systems, Computer Science, or related discipline
- Five to eight years in technology transformation, operations, delivery, or strategy
- Managed service provider, outsourced team, or vendor oversight experience
- Strong Microsoft 365, endpoint, identity, device lifecycle, and hybrid work knowledge
- ITIL or Azure/365 certification preferred; PMP an asset
Bring technology operations, vendor management, and Microsoft 365 expertise to strengthen CDEV’s secure, reliable employee services.
Senior Technology Operations Associate in Toronto employer: Canada Development Investment Corporation (CDEV)
CDEV is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic cities of Toronto and Ottawa. As a Senior Technology Operations Associate, you will benefit from comprehensive employee growth opportunities, including access to cutting-edge technology and professional development programs, all while contributing to meaningful projects that enhance employee service delivery across various locations. Join us to be part of a forward-thinking team that values your expertise and supports a hybrid work environment.
Contact Details:
Canada Development Investment Corporation (CDEV) Recruitment Team
