Client Relations Manager in Toronto

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

Position Summary

The Client Relations Manager is responsible for managing and strengthening relationships with key regional and national accounts within Canada Cartage’s transportation and dedicated fleet operations. This role focuses primarily on:

• Day-to-day client relationship management
• Service performance oversight
• Client retention and satisfaction
• Identifying organic growth opportunities within existing accounts

This is a highly collaborative, client-facing role that works closely with Operations, Sales, and internal stakeholders to ensure service excellence and long-term partnership success.

Location: Hybrid (GTA-based preferred). Travel required (primarily within GTA and nationally as needed).

What you will do:

• Client Relationship Management
• Serve as primary point of contact for assigned client accounts
• Build strong working relationships with client stakeholders
• Lead regular client meetings and performance reviews
• Ensure alignment between customer expectations and operational execution
• Monitor service KPIs and performance metrics
• Proactively identify service gaps and coordinate corrective actions
• Manage client concerns and support escalation resolution
• Support contract renewals and retention strategies

Account Growth Support

• Identify additional service opportunities within existing accounts
• Partner with Sales and Director-level leadership on expansion initiatives
• Support pricing discussions and proposal development as required

Cross-Functional Collaboration

• Work closely with Operations teams to drive service improvements
• Ensure internal teams are aligned with client requirements
• Support process improvements to enhance client experience

Reporting & Performance Tracking

• Track client performance metrics
• Prepare reports and presentations for internal and external stakeholders
• Contribute to retention and revenue reporting

What You’ll Bring:

• 7+ years of experience in transportation, logistics, dedicated fleet, or supply chain
• Background in account management, operations, or client services
• Experience managing mid-to-large customer accounts
• Strong understanding of operational service delivery
• Ability to communicate confidently with both clients and operations teams
• Proven track record of maintaining and growing client relationships
• Bachelor’s degree preferred; relevant industry experience highly valued

Along with the following Skills & Competencies:

• Relationship Management
• Operational Awareness
• Problem Solving

Why people love working for Canada Cartage:

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
• We are a top employer!
• Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
• Awarded as a Top Fleet Employer since 2015 by Trucking HR Canada.

Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.

We would like to thank all those expressing an interest in this position; however only the candidates selected for an interview will be contacted.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.