General Manager – Distribution Centre in Mississauga

The General Manager is responsible for the overall leadership, performance, and success of a large 250,000 sq ft multi-customer distribution and fulfillment centre. This role oversees all aspects of warehouse operations, including customer service, operational execution, financial performance, employee engagement, safety, productivity, and continuous improvement initiatives.

Leading a complex operation that supports both retail store and wholesale fulfillment and replenishment (B2B), and e-commerce fulfillment (B2C) for customers across diverse industries including Natural Health Products (NHP), cosmetics, lifestyle, fashion retail and others, the General Manager provides strategic direction while maintaining a strong presence on the warehouse floor. The successful candidate will drive operational excellence, build high-performing teams, foster strong customer relationships, and ensure the facility consistently delivers against KPIs and service expectations, quality, safety, and financial objectives.

This role requires a collaborative and hands-on leader who can effectively manage a fast-paced distribution environment and balance competing customer priorities, inspire teams, optimize performance, instill operational disciplines and best practices, and support the continued growth and evolution of the operation.

Location: Mississauga, Ontario

Schedule: 40 Hours Monday to Friday

Reports to: Director of Operations

Direct Reports: Operations Managers

Indirect Reports: Operations Supervisors, Leads, and approximately 150-180 Frontline Associates

What you will do:

• Operational Leadership: Provide overall leadership and direction for all distribution centre operations, including facility maintenance and material handling equipment. Establish clear operational priorities and ensure daily execution aligns with customer requirements, service-level agreements (SLAs), operational productivity metrics, quality and housekeeping standards and company objectives.
• People Leadership: Lead, coach and develop Operations Managers, Supervisors, and frontline employees to achieve operational and customer service objectives. Build leadership capability within the Operations Manager and Supervisor teams to support organizational resiliency, growth and succession planning.
• Customer Management: Maintain strong customer relationships through proactive communication, collaboration, issue resolution and service delivery excellence. Ensure customer commitments, KPIs, SLAs, and contractual scope of service are consistently understood and achieved.
• Safety, Compliance & Quality: Maintain overall accountability for a safe and compliant distribution centre. Promote a proactive safety culture and ensure compliance with applicable Ontario workplace health and safety requirements and company policies.
• Operational Performance & Cost Management: Manage facility operating performance, including budgets, labour costs, operational expenses and overall profitability. Develop and manage labour plans based on forecasted volumes, customer requirements, productivity expectations, and available capacity.
• Inventory Accuracy: Maintain high standards of inventory accuracy, security, and control across multiple customer accounts. Oversee cycle counting, reconciliation, location control, and transaction accuracy to ensure inventory integrity meet both customer and company standards.
• Continuous Improvement: Develop and maintain a culture of continuous improvement across the facility. Identify opportunities to improve productivity, quality, throughput, space utilization, labour efficiency, and customer service.
• Systems, Technology & Data: Ensure effective utilization of Warehouse Management Systems (WMS), labour management tools, reporting platforms, and other operational technology. Ensure data integrity and accurate reporting of operational KPIs.
• Business Growth: Maintain an effective understanding of facility capacity, customer volume forecasts, labour requirements, storage requirements, and operational constraints. Collaborate with internal stakeholders to support customer growth, operational changes, and evolving business requirements.

What You’ll Bring:

• 5 -7+ years of progressive leadership experience within warehousing, distribution, logistics, supply chain, or third-party logistics (3PL) environments.
• Proven experience leading large-scale distribution centre or warehouse operations.
• Strong financial acumen with experience managing budgets, labour costs, productivity, and operational performance.
• Demonstrated experience managing key performance indicators and driving continuous improvement initiatives.
• Excellent communication, relationship-building, and conflict resolution skills.
• Post-secondary education in Business, Supply Chain, Logistics, Operations Management, or a related discipline is preferred.