Dispatcher

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

Position Summary

We are seeking a highly organized and proactive Tanker Dispatcher to oversee the daily coordination of our bulk liquid tanker fleet. The ideal candidate will be responsible for efficiently scheduling drivers, managing loads, and ensuring compliance with all safety and regulatory requirements. Exceptional multitasking, customer service, and communication skills are essential for success in this role.

Key Responsibilities

• Dispatch & Scheduling: Efficiently plan, schedule, and dispatch drivers for the customer requirements on bulk liquid accounts.
• Customer & Driver Service: Serve as the primary point of contact for both customers and drivers. Provide timely updates, resolve issues promptly, and maintain positive professional relationships.
• Regulatory Compliance: Ensure all transportation activities strictly adhere to Transportation of Dangerous Goods (TDG) regulations and other relevant safety standards.
• Geographical Routing: Utilize in-depth knowledge of Western Canadian and some US geography, including major highways, rural routes, and customer locations, to optimize routes for efficiency and safety.
• Multitasking & Organization: Skillfully manage a high-volume, fast-paced work environment. Prioritize tasks effectively, maintain detailed records, and ensure all load paperwork is accurate and complete.
• Software & Technology: Proficiently use dispatch and transportation management software. Advanced knowledge of Microsoft Office (especially Outlook, Excel, and Word) is a mandatory requirement for reporting, communication, and data management.
• Communication: Maintain clear, constant, and professional communication via phone, radio, and email with drivers, customers, and internal teams.
• Problem-Solving: Proactively identify potential delays or issues (weather, traffic, equipment) and implement effective solutions to keep operations running smoothly.

Qualifications & Skills

• Minimum of 1-2 years of dispatch experience, with specific experience in tanker or bulk liquid transportation highly preferred.
• Demonstrated knowledge of Western Canada and US geography, road systems, and seasonal driving considerations.
• Proven ability to multitask, stay organized, and perform under pressure in a deadline-driven environment.
• Exceptional customer service and interpersonal skills.
• High proficiency in Microsoft Office Suite (Outlook, Excel, Word) is mandatory.
• Experience with industry-specific dispatch software is a strong asset.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.