Career Opportunities with Campus Living Centres
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Careers At Campus Living Centres
Current job opportunities are posted here as they become available.
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.
2. Essential Functions and Basic Duties
- Demonstrate a high degree of customer service on phone calls, via email, and in person
- Utilize Campus Living Centres' computer software
- Financial administration, including processing payments, invoices, and reviewing accounts
- Maintain video surveillance and ensure that cameras are recording at all times
- Maintain student and guest privacy
- Knowledge of emergency procedures and on-call staff procedures
- Know who to contact for various situations, including residence staff and facility contractors
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
- Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
- Ensures building keys are used appropriately and responsibly
- Any other duties as assigned
Health & Safety
- Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
- Online training modules and in-person training must be completed before starting regular duties.
- WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
3. Qualifications
Education: High School Diploma, some College or University preferred
Skills/Abilities
- Must possess excellent verbal communication skills
- Must possess excellent customer service skills
- Must possess positive attitude
- Work independently without constant supervision
- Must be able to handle multiple projects at once
Experience Required: Minimum of 1 year industry experience or equivalent customer serviceexperience.
Residence Services Representative in Ottawa employer: Campus Living Centres
Campus Living Centres is an exceptional employer that fosters a supportive and dynamic work environment for its General Managers. With a strong emphasis on employee development, competitive benefits, and a culture that values communication and teamwork, staff are empowered to excel in their roles while enjoying a fulfilling work-life balance. Located in a vibrant community, this position offers unique opportunities to engage with residents and make a meaningful impact in their living experience.
