Operations Manager in Calgary

The Calgary Catholic Immigration Society (CCIS) provides comprehensive settlement and integration services to immigrants and refugees across Southern Alberta. With over 40 years of experience, CCIS is a community leader known for designing and delivering specialized programs that support successful resettlement. Services are offered by a multidenominational, multicultural, multilingual, and multidisciplinary team speaking more than 70 languages, supported by over 1,500 dedicated volunteers.

Reporting to the CEO, along with six other senior managers, this senior management role ensures a high level of organizational effectiveness and efficiency. The Operations Manager will ensure CCIS has the right systems and processes in place to achieve its goals, while also contributing to the ongoing development and implementation of business planning, reporting, budgeting, and supporting the CEO with risk management.

The Operations Manager will ensure consistency in the application of operational practices and systems across divisions and geographic locations. This requires developing and conducting quality assurance assessments across the Agency. The Operations Manager will lead initiatives that contribute to long-term organizational excellence.

Four main areas of responsibility are:

• Operations
• Health and Safety, and Risk Management Support
• Special Projects
• Technology Operations

Propose, develop and implement new strategies for creating or improving processes and procedures to improve collective performance. Create and apply organizationally approved operational policies and standardized systems that promote best practices and consistency over numerous divisions and geographic locations. These policies and processes are informed by a focus on quality assurance, health and safety, employee relations, efficiency, effectiveness, and risk management.

The Operations Manager supports an organizational culture whereby CCIS staff and volunteers are inspired to maximize the impact of their contributions to CCIS and to our clients. This includes demonstrating positive leadership and communications.

Manage, lead and supervise the Health & Safety program for the Agency, including chairing the Joint Health and Safety Committee; monitoring and maintaining the requirements of CARF relative to OH&S; reporting and overseeing all aspects of the H&S Policies & Procedures; modelling desired behaviours and practices, responding to and investigating all reported incidents, and ensuring that yearly internal and external audits are conducted to minimize risk and enhance staff, client, and stakeholder protection.

Provide support to the CEO and Special Projects Advisor, including identifying and addressing operational risks and contributing to risk management activities as needed. Perform the initial analysis and coordination of the tasks required of new initiatives and support the ongoing operations after start-up.

Partner with the Administration Manager, other senior leaders, and an IT Consultant in developing technology strategy, planning, and audits. Ensure that IT systems and supports are cost-effective and meet all compliance requirements.

Qualifications

• Legally eligible to work in Canada
• A Bachelor’s Degree in business, non-profit management, humanities, and/or social sciences.
• At least five (5) years of senior management experience in a not-for-profit environment.
• Prior experience leading and organizing the health & safety efforts in an organization of moderate to high complexity and size.
• A keen understanding of operations systems and processes.
• Excellent financial management skills.
• Excellent leadership skills in consultation, communication, effective listening, and team dynamics.
• Highly adaptive and able to analyze complex situations in collaboration with other leaders.
• Must be capable of multi-tasking and committed to treating people with respect and dignity.
• Excellent problem solving, attention to detail, and organizational skills.
• Previous training and/or certification in Occupational Health & Safety is a strong asset.
• Experience in managing Government funding contracts is a plus.
• An understanding of, and fluency in, Artificial intelligence is a strong asset.

CCIS thanks all applicants; however, only those selected to compete further for this position will be contacted.