Manager, HR Advisory Services – Client Service Delivery in Calgary

The Calgary Board of Education (CBE) is the largest school board in western Canada with over 144,000 students and 16,000 employees. Our mission: Each student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning. We pride ourselves in the values we hold. Students come first. Learning is our central purpose. Public education serves the common good. The CBE encourages an inclusive and equitable workplace, which supports our diverse student and employee community. We encourage all applicants to join our dynamic, diverse, and collaborative culture and welcome applications from all qualified individuals.

When you apply to the CBE, you can feel good about serving our future leaders and contributing to student success.

Competition Info

• Competition Close Date: Thursday, March 5, 2026 @ 11:59pm
• Calendar: 12 Month
• Salary: Exempt Grade M2, $147,700- $180,100 Annually

Purpose

The Manager, HR Advisory – Client Service Delivery provides leadership and strategic direction to the HR Advisory team, ensuring high quality, consistent and timely delivery of HR services across the Calgary Board of Education (CBE). This role is accountable for strengthening the HR service delivery model, ensuring clear and responsive pathways into HR, and enhancing the client experience for schools and service units.

Accountability

This job is accountable for:

• Leading and managing a team of Senior HR Advisors and HR Advisors, setting direction, priorities, and service standards.
• Accountable for HR service delivery to schools and service units, including timeliness, quality, and consistency of advice.
• Accountable for the design, communication, and continuous improvement of service pathways into HR.
• Represents the Advisory function on cross-functional HR projects and system-wide initiatives.
• Provides strategic oversight of workload distribution models, intake processes, and service metrics.
• Accountable for developing and sustaining strong working relationships with system leaders.

Major Responsibilities

HR Service Delivery Strategy & Model

• Leads the design, refinement, and ongoing evaluation of the HR Advisory service delivery model.
• Establishes clear, efficient, and client-centered pathways into HR services.
• Identifies service gaps, redundancies, and opportunities to streamline processes.
• Develops service standards, intake processes, and escalation pathways.
• Uses data and feedback to inform continuous improvement of HR service delivery.
• Establishes and monitors service performance indicators.
• Provides clear direction and leadership to a team of Senior and HR Advisors.
• Coaches, mentors, and develops staff to build capacity in problem-solving.
• Models collaborative leadership and creates an environment where staff feel valued and supported.

Advisory Services Delivery

• Oversees the delivery of frontline HR services.
• Supports case oversight in areas including performance management, staffing, leaves, accommodations, attendance management, and employee wellness.
• Ensures consistent and equitable HR support across schools and service units.
• Maintains positive, constructive relationships with union and association partners.
• Partners with HR colleagues to ensure seamless service delivery.
• Builds strong, trusted relationships with system and service leadership.

Process, Standards & Improvement

• Develops and monitors HR service standards.
• Implements tools, resources, and practices that drive consistency in Advisory service delivery.
• Identifies systemic issues arising from Advisory casework.
• Contributes to HR modernization efforts.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related discipline.
• 10 years of progressive HR experience, with a minimum of 3 years in a supervisory or team leadership role.
• Proven ability to manage a large advisory team and oversee high-volume HR casework.
• Demonstrated experience designing or improving HR service delivery models.
• In-depth knowledge of employee and labour relations, Alberta employment legislation, collective agreements, and HR best practices.

Demonstrated Skills and Competencies

• Strong leadership and people management skills.
• Excellent coaching, mentoring, and development ability.
• Strong systems-thinking and process design capability.
• Sound judgment and decision-making in complex HR situations.
• Ability to balance consistency and flexibility in problem-solving.

Conditions of Employment

Police Information Clearance: Applicants new to the Calgary Board of Education WHO ARE OFFERED EMPLOYMENT must complete and pass a police information clearance before employment is confirmed.

Be Part of Our Success

A career with the CBE offers incredible opportunities, rewards and supports.

What happens next? We thank all candidates for their interest in this position however only those selected for an interview will be contacted.

Land Acknowledgement

The Calgary Board of Education acknowledges the traditional territories and oral practices of the Treaty 7 Nations, including the Siksikaitsitapi Nations, Tsuut'ina Nation, and the Îyârhe Nakoda Nations.