Security Officers are responsible for the overall security of all chips, monies and gaming equipment, as well as the safety of patrons, casino employees and volunteer workers.
Core Competencies
- Customer Service
- Decision Making and Judgement
- Safety Orientation
- Communication
- Teamwork
Job Duties
- Ensures that all money and chips are safeguarded in accordance with policy.
- Provide escorts to Organization Chip Runners completing chip fills and/or credits to tables.
- Provide escorts whenever and wherever monies and chips are moved within the casino.
- Provide escorts to patrons and (after dark) staff, from the casino to their vehicles.
- Provide escorts and verification for large jackpot payouts.
- Maintain security at all public entrances while the Casino is open.
- Completes written reports on all incidents.
- Identify and monitor suspected criminal activity.
- Provide prompt, courteous and friendly service to patrons and to fellow employee.
- Execute assigned duties in a positive and professional manner in accordance with Casino Terms and Conditions, Operating Guidelines and established company policies.
- Liaison with and provide assistance to the local police service.
- Maintain a high level of knowledge of all casino games and methods of cheating at play.
- Provide Medical Aid to patrons and employees.
- Control all Lost & Found items.
- Assist in the morning Slot Pull and evening Gaming and Poker Pulls.
- Provide coverage for Customer Service/Coat check when staff is on a break (checking coats, answering phones, paging patrons and employees, answering inquiries from patrons, etc.)
- Perform other reasonable job duties as requested by PURE Canadian Gaming.
Requirements
- Security Clearance and License required
- First Aid Certification
- Notebook Training
- FINTRAC Training
- PPCT (Pressure Point and Control Tactics) and Hand Cuff Training
- AGLC Smart Training Program Certification within 30 days of hire
- ProTect - SECURITY Staff Training
- ProServe – LIQUOR Staff Training
- Deal Us In Phase I – CASINO Staff Training
- Deal Us In Phase II – CASINO Staff Training
- Ability to verbally communicate effectively with guests and co-workers.
- Customer Inquiries, customer service, conflict resolution
- Pushing, pulling, bending, stooping, upward reaching and prolonged periods of standing and/or walking
- Excellent interpersonal and communication skills
- Takes ownership of duties, shows initiative and is a proactive strategic thinker with a strong focus on goals, setting priorities and time management
- Team player
Work Conditions
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Must be available to work all shifts including evenings, weekends and holidays
- Must be able to work in a fast-paced working environment
Part-time Security Officer in Calgary employer: Calgary, AB
YWCA Calgary is an exceptional employer that offers meaningful work in a supportive and collaborative environment, where employees can contribute to lasting positive change in the community. With comprehensive benefits, including generous paid time off and professional development opportunities, YWCA Calgary fosters a culture of equity and inclusion, ensuring that all team members feel valued and empowered to grow in their careers.
