POSITION Quality Improvement and Client Experience Specialist
POSITION TYPE
- Permanent
COMMUNITY HEALTH CENTRE
WellFort Community Health Services (ON)
LOCATION
In-Person Across all WellFort and Partner Locations
APPLICATION DEADLINE
November 16, 2026
POSITION DESCRIPTION
VACANCY STATUS:
Please note that this posting is for a new Full-Time, Permanent position
DEPARTMENT:
Organizational Effectiveness and Professional Practice
LOCATION:
In-Person Across all WellFort and Partner Locations
Salary range: $75,234 - $86,686 per year
APPLICATION DOCUMENTS REQUIRED:
Resume and Cover letter
APPLICATION DEADLINE:
November 16, 2026
SUMMARY OF POSITION
This position supports the mission, vision and values of WellFort Community Health Services by leading the development, implementation, monitoring and evaluation of the organization's Quality Improvement and Client Experience programs.
The Quality Improvement and Client Experience Specialist provides subject matter expertise, consultation, coaching, facilitation and project leadership to support organizational excellence, continuous quality improvement, service innovation, client partnership and organizational learning. Working collaboratively with leaders, teams, clients, families and community partners, the Specialist advances evidence-informed improvement initiatives that strengthen organizational performance, improve client experience and foster meaningful engagement in service planning, delivery and evaluation.
The Specialist is responsible for leading the development, implementation and ongoing evaluation of WellFort's Client Experience Framework and Client and Family Engagement Strategy, ensuring client and family voices are integrated into organizational priorities, quality improvement initiatives, service delivery and decision-making.
The role requires the ability to exercise sound judgment, professionalism and discretion while handling confidential organizational, quality, risk, client experience and performance-related information.
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Quality Improvement and Client Experience Specialist in Brampton employer: CACHC
At South Riverdale Community Health Centre, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our team-oriented culture encourages professional growth through continuous learning opportunities, while our commitment to community health ensures that your work as a Primary Care Asthma Program Educator will have a meaningful impact on the lives of individuals in East Toronto. Located in a vibrant community, we offer competitive benefits and a collaborative atmosphere that values innovation and compassion.
