At a Glance
- Tasks: Troubleshoot IT issues and manage help desk requests for diverse clients.
- Company: Join Blue Mantis, a leader in digital technology services with over 30 years of experience.
- Benefits: Competitive hourly rate, mileage reimbursement, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to work on exciting projects and technologies.
- Why this job: Be part of a fast-paced team making a real impact in tech support and client satisfaction.
- Qualifications: 3-5 years of IT experience and strong customer service skills required.
The predicted salary is between 60 - 70 $ per hour.
Blue Mantis is looking to add another member to our growing team.
This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience.
As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely.
Key Responsibilities
- Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.
- Manage help desk requests submitted by phone, email, or chat. Document all support requests and resolutions in a ticketing system.
- Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization and migration to the cloud, etc)
- Have a reliable vehicle to travel to customer locations to resolve requests that require an onsite visit. Mileage reimbursement will be provided.
- Generate Certificate Signing Requests (CSRs) and private keys securely as well as installation and configuration on web servers like IIS
Skills, Knowledge and Expertise
- 3-5 years of IT experience working remotely or onsite supporting end users.
- Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc)
- Supporting HP, Dell, Intel, or Lenovo client and server hardware
- Supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022
- Virtualization technology including Hyper-V and VMWare ESXI Virtual Servers.
- Strong knowledge of Active Directory, Group Policies, DNS, DHCP
- Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, firewall support including Watch Guard, Sonic WALL, Cisco, and Fortinet Forti Gate Firewalls.
- Microsoft 365 Administration
- Wireless experience managing and supporting autonomous and managed access points.
- Minimum of 1 year of experience in a customer service or office support role.
- Hourly
- Rate
Range: $38.46 to 48.08 CAD
Please note: This range is based on our market pay structures.
However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job.
This job description is intended to describe the general nature of the work being performed by employees in this role.
It is not intended to be a complete list of all responsibilities, duties, and skills required.
Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud.
Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation.
Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.
Team Manager - Private Equity in Montréal employer: CACEIS
CACEIS is an exceptional employer that prioritizes employee well-being and professional growth, offering a comprehensive benefits package including health coverage, retirement savings plans, and generous parental leave. With a strong commitment to diversity and inclusion, the company fosters a collaborative work culture where employees can thrive in the dynamic asset management industry. Located in Paris, this role provides unique exposure to global financial markets and opportunities for meaningful career advancement.
