CACEIS is hiring an IT Production Support Analyst in a hybrid model, focusing on optimizing support operations. Influence technical efficiency across asset servicing functions and business areas.
The role of the IT Production Support Analyst is central to CACEIS, involving support for operations across multiple business areas. Collaborate closely with both business units and IT teams to handle functional issues and stabilize production environments. Your insight will help in maintaining service quality and operational efficiency.
Key Responsibilities:
- Support and troubleshoot system functional issues
- Address technical incidents in collaboration with infrastructure teams
- Monitor system performance and recommend fixes
- Conduct application testing in operational areas
- Maintain open communication with internal teams and users
Requirements:
- Degree in IT, engineering, or finance-related fields
- 3-5 years' experience in IT service management
- Strong understanding of SQL and incident management processes
- Excellent analytical and problem-solving skills
- Effective communication and cross-team collaboration abilities
Utilize your IT capabilities to enhance CACEIS's operations and assist in maintaining high-quality service.
Hybrid IT Production Support Analyst Role in Montréal employer: CACEIS-Gruppe
CACEIS is an exceptional employer that prioritizes employee growth and development within a dynamic international environment. As a Digital Client Services Specialist, you will benefit from a collaborative work culture that values client-centric solutions and innovation, while also enjoying the flexibility of a hybrid work model in Canada. With a commitment to diversity and inclusion, CACEIS fosters a supportive atmosphere where your contributions directly enhance the client experience and drive continuous improvement in our digital tools.
