At a Glance
- Tasks: Lead the Member Care Centre and enhance client service quality.
- Company: Join a transformative organization focused on member satisfaction.
- Benefits: Competitive salary, leadership development, and a supportive work environment.
- Other info: Opportunity to lead a dynamic team and drive meaningful change.
- Why this job: Make a real impact by improving client services and mentoring your team.
- Qualifications: Degree in Business Administration and extensive experience in pension administration.
The predicted salary is between 82800 - 101200 $ per year.
Become the CAAT Client Services Team Manager, responsible for leading operations in the Member Care Centre.
Enhance service quality and drive a culture of improvement in this leadership role.
This essential role involves supervising the daily activities of the call center while focusing on client satisfaction and operational efficiency.
You will coach and develop team members while monitoring service levels and managing operations challenges.
Regular analysis of trends and member feedback will guide your service enhancements.
Key
Responsibilities
- Supervise daily operations of the Member Care Centre
- Implement improvements based on member feedback and data
- Lead, coach, and mentor a service-oriented team
- Address escalated member issues and operational challenges
- Establish service standards and performance metrics
Requirements
- Degree in Business Administration or similar
- 8 years in pension administration, 3 in leadership
- Expertise in pension legislation and administration
- Strong stakeholder management skills
- Proficient in data-driven decision-making
Lead your team to elevate client services and support CAAT's transformative mission. #J-18808-Ljbffr
CAAT Client Services Team Manager in Toronto employer: CAAT Pension
At CAAT Pension, we pride ourselves on fostering a vibrant and inclusive work culture that champions professional growth and innovation. As a Director in Investment Operations, you'll not only lead a dynamic team but also enjoy comprehensive benefits, flexible work arrangements, and a commitment to your well-being, all while making a meaningful impact on retirement security for Canadians. Join us in our Toronto office, where collaboration and creativity thrive, and be part of a recognized leader in the pension industry.
