At a Glance
- Tasks: Lead the Member Care Centre and enhance frontline service experiences.
- Company: Join CAAT Pension Plan, a leader in member services.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on operational excellence and team development.
- Why this job: Make a real difference in member experiences and drive continuous improvement.
- Qualifications: Strong leadership skills and experience in client services.
The predicted salary is between 63000 - 77000 $ per year.
CAAT Pension Plan in Canada seeks a Manager, Client Services to lead the Member Care Centre, oversee daily activities, and enhance the frontline service experience. Reporting to the Director, Client Services, the role stabilises operations, strengthens team capability, and uses data and member feedback to drive continuous improvement.
You will lead all call centre operations to ensure exceptional service delivery and operational effectiveness, guiding strategic initiatives and cross‑functional.
Client Services Lead in Winnipeg employer: CAAT Pension Plan
At CAAT Pension Plan, we pride ourselves on being an exceptional employer in the heart of Toronto, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, all while managing a significant $25B portfolio that ensures meaningful contributions to our members' futures. Join us to be part of a team that values integrity, efficiency, and excellence in investment operations.
