At a Glance
- Tasks: Lead the Member Care Centre and enhance member experiences through effective operations.
- Company: Join CAAT, a leader in client services with a focus on member care.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and innovation in client services.
- Why this job: Make a real impact by empowering your team and improving member satisfaction.
- Qualifications: Degree in Business Administration and extensive experience in client service leadership.
The predicted salary is between 90000 - 110000 $ per year.
Step into a transformative leadership role as a Client Services Manager at CAAT. Focus on operational success and enhancing member experiences in our Member Care Centre.
In this position, you will lead the daily activities of the Member Care Centre, ensuring operational effectiveness and high-level service delivery.
With your leadership skills, you will empower your team by fostering a client-focused environment.
You’ll also leverage operational data for continuous improvements aligned with member feedback.
Key
Responsibilities
- Direct all aspects of call center operations
- Utilize data to drive service enhancements
- Mentor a high-performing service team
- Address real-time operational and technical challenges
- Establish and monitor key performance metrics
Requirements
- Degree in Business Administration or equivalent
- At least 8 years in pension administration
- 3 years leadership experience is essential
- Expertise in client service operations
- Proficient in Microsoft Office tools
Harness your passion for client services and lead the charge at CAAT in delivering unparalleled member care. #J-18808-Ljbffr
Client Services Leadership Role in Toronto employer: CAAT Pension Plan
At CAAT Pension Plan, we pride ourselves on being an exceptional employer in the heart of Toronto, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, all while managing a significant $25B portfolio that ensures meaningful contributions to our members' futures. Join us to be part of a team that values integrity, efficiency, and excellence in investment operations.
