CAAT Pension Plan in Canada seeks a Manager, Client Services to lead the Member Care Centre, oversee daily activities, and enhance the frontline service experience. Reporting to the Director, Client Services, the role stabilises operations, strengthens team capability, and uses data and member feedback to drive continuous improvement.
You will lead all call centre operations to ensure exceptional service delivery and operational effectiveness, guiding strategic initiatives and cross‑functional
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Client Services Lead, Member Care Centre employer: CAAT Pension Plan
At CAAT Pension Plan, we pride ourselves on being an exceptional employer in the heart of Toronto, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, all while managing a significant $25B portfolio that ensures meaningful contributions to our members' futures. Join us to be part of a team that values integrity, efficiency, and excellence in investment operations.
