Join CAA Club Group as a Road Service Advisor in a work-from-home role focused on member safety and support. Engage with Members through calls and texts, resolving inquiries with empathy.
In this position, you will handle Member requests in a call center environment, providing first call resolutions while balancing urgency and care. Successful candidates will demonstrate excellent communication skills and navigate multiple systems comfortably. The position requires flexibility for afternoon and overnight shifts, along with availability on weekends and holidays.
Key Responsibilities:
- Respond to Member inquiries via calls and texts
- Achieve first call resolution for concerns
- Provide exceptional, Member-focused customer service
- Manage escalations and problem-solving effectively
- Assist with job-related duties as needed
Requirements:
- Post-secondary education completion
- Minimum 2 years customer service experience
- Excellent communication skills, both written and verbal
- Proficiency in multitasking efficiently
- Familiarity with Ontario/Manitoba road systems
Support Members by addressing their needs swiftly and thoughtfully in a vital role at CAA Club Group.
Work From Home Road Service Advisor employer: CAA South Central Ontario
At CAA Club Group, we pride ourselves on being an exceptional employer that fosters a purpose-driven culture and prioritizes the well-being of our Associates. With a strong focus on work-life harmony, continuous learning opportunities, and competitive benefits, we create an environment where everyone can thrive and contribute to our mission of keeping our Members safe. Join us in a collaborative atmosphere that values innovation and rewards success, all while making a meaningful impact in the insurance industry.
