At a Glance
- Tasks: Lead a team to ensure smooth operation of digital applications and drive continuous improvement.
- Company: Join CAA Club Group, a purpose-driven organization focused on member safety and support.
- Benefits: Enjoy work-life harmony, wellness programs, travel incentives, and competitive benefits.
- Other info: Be part of an award-winning culture that values diversity and continuous learning.
- Why this job: Make a real impact in a supportive environment while leading innovative tech solutions.
- Qualifications: 10+ years in Application Support or DevOps with strong leadership and technical skills.
The predicted salary is between 90000 - 110000 $ per year.
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such as road safety and infrastructure, the environment, seniors’ mobility, and consumer protection.
CAA Club Group (CCG) is seeking an experienced Manager, Application Support & DevOps to lead the production support, operational stability, and continuous improvement of Club Digital Applications, Travel Systems, MuleSoft integrations, and ERS platforms. This role will manage a team of Application Support Analysts and DevOps resources, ensuring high system availability, operational excellence, and exceptional service delivery while partnering with business stakeholders, vendors, and technology teams.
What You Will Do
- Lead and develop a team of Application Support Analysts and DevOps resources
- Manage day-to-day support operations, incident management, problem management, and production stability
- Own application availability, service levels, operational KPIs, and major incident response
- Oversee release management, deployment processes, CI/CD pipelines, and environment management
- Drive automation, monitoring, and continuous improvement initiatives to improve reliability and efficiency
- Manage vendor relationships, support contracts, escalations, upgrades, and patches
- Ensure production readiness, disaster recovery planning, and operational compliance with security standards
- Partner with development, infrastructure, cybersecurity, and business teams to deliver stable and scalable solutions
Who You Are
- 10+ years of experience in Application Support, IT Operations, or DevOps
- 5+ years of people leadership experience
- Experience supporting customer-facing digital applications and enterprise systems
- Strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management
- Experience with DevOps practices, CI/CD pipelines, monitoring, and operational automation
- Hands-on experience with cloud platforms, Linux/Windows environments, APIs, and enterprise integrations
- Experience supporting MuleSoft, web applications, and database technologies (SQL Server, Oracle, PostgreSQL)
- Strong vendor management, stakeholder management, and communication skills
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Our Commitment: We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Manager Application Support in Thornhill employer: CAA Club Group
At CAA Club Group, we pride ourselves on being an exceptional employer that prioritizes the well-being and growth of our Associates. Located in Ontario and Manitoba, we foster a collaborative and inclusive work culture where continuous learning is encouraged through our robust education reimbursement program. With competitive benefits, travel incentives, and a commitment to work-life harmony, we empower our team to thrive while delivering essential services that ensure the safety and peace of mind of our 2.6 million Members.
