Business Solutions Analyst

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay-for-performance and best-in-class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

This is a 12-month Maternity Leave Contract.

What You Will Do

• Understand business needs, taking an active part in business analysis, and translate business needs into system solutions, performing risk assessment to understand and communicate impact of system change
• Actively participate in user acceptance testing, ensuring the quality of work and the performance of the solution is satisfactory
• Apply risk management and change management framework to system solutions
• Maintain and configure insurance applications ensuring reliable operation (e.g., Guidewire, SmartComm, Broker Portal)
• Maintain system hierarchy and configure insurance applications, enabling users to carry out functions of their assigned role within each of the insurance applications
• Manage intake, tracking and execution of requests across multiple insurance systems for adding, removing, and changing external and internal user access roles and financial authority including coordination with IT as necessary
• Manage routine password reset requests and other access related issues from frontline users including coordination with IT as necessary
• Permit and manage vendor access to rates across multiple insurance systems
• Provide user setup support throughout the new and existing broker loading process
• Adhere to and effectively communicate Business Solutions' established SLAs in correspondence with business stakeholders and system users
• Provide Level 1 technical support to resolve incident reports and inquiries relating to insurance applications and/or processes
• Triage Level 2 technical support for resolution of complex incidents and inquiries relating to the configuration of insurance applications
• Execute pre and post validation testing of system maintenance deployments
• Execute system/integration testing, ensuring the quality of work and performance of solution is satisfactory
• Perform regular attestation of system access to measure and validate the integrity of system access (e.g., Guidewire)
• Provide semi-annual reports detailing the results of user access audits
• Support both internal and independent third-party auditors in adherence with regulatory guidelines and audits
• Collaborate with and support internal and external stakeholders to implement system solutions

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post-secondary education in business or information technology management preferred
• Business Analyst education or experience considered an asset
• Working towards a professional designation, such as CIP, CRM considered an asset
• Strong interpersonal skills and ability to work in a team environment
• Strong analytical and problem-solving skills
• Excellent verbal & written communication, and presentation skills
• Working knowledge of computer and Windows based applications, including MS Office suite
• Is oriented towards technology

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment: We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.