Chef(fe), Programme de Soutien aux Patients (Temporaire 18 mois) | Patient Support Programs Man[...]

• Your Key Responsibilities
• Collaborate with brand teams to define program services, including financial assistance and copay strategies, as well as clinical, administrative, and educational activities.
• Support or lead the implementation of new services, internally or through third‑party providers, covering planning, design, management, build and launch, and ensure adequate staffing for operational support.
• Identify, select and manage third‑party partners for program administration and operations.
• Define quality standards and key performance indicators (KPIs) for programs to maximize success and oversee vendors.
• Manage ongoing program budgets.
• Ensure compliance with internal, global, provincial and Canadian federal guidelines and procedures.

Essential Requirements

• University degree in healthcare (pharmacist, nurse) or business administration.
• 7 to 12 years of experience in patient support programs or a similar field, including distribution and specialty pharmacy activities, patient care coordination, operational workflows, and knowledge of managed care.
• Understanding of the Canadian market‑access environment.
• Minimum of 7 years of experience in indirect team management.
• 5 to 7 years of project‑management experience.
• Experience in budget management.
• Strong proficiency in the MS Office Suite.
• Fluency in oral and written French is mandatory.
• Fluency in oral and written English is required for regular communication with customers, partners, and/or colleagues, whether in Canada or internationally.
• Team player able to work effectively in a matrix organization.
• Patient‑ and healthcare‑professional‑focused.
• Strategic thinking.
• Ability to manage multiple projects simultaneously, with strong organizational, time‑management, and prioritization skills to meet deadlines.
• Innovative and solution‑oriented mindset.
• Ability to navigate ambiguity.
• Strong work ethic.
• Excellent written and verbal communication skills, including presentation abilities.

Desirable Requirements / Assets

• Experience with CRM (SAP‑based).
• Based in the Greater Montreal area.

Benefits

• Minimum of four weeks’ vacation.
• Paid time off in addition to annual vacation and statutory holidays.
• Generous and flexible group insurance coverage through a private plan.
• Employee and family assistance.
• Hybrid work formula offered.
• Telemedicine services.
• Career enhancement and development opportunities, including learning, training, and professional recognition.
• Sandoz Canada is proudly certified as a Great Place to Work! Learn more about the certification.
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