Elevate operational excellence with Butterfield as the Service Desk Manager in Halifax. You will lead critical IT support operations and enhance user experience across the organization.
This position is pivotal in aligning service desk functions with business objectives while nurturing a collaborative culture. Your role includes monitoring performance against key metrics and ensuring effective incident management, thereby enhancing workplace efficiency.
Key Responsibilities:
- Manage service desk performance and user satisfaction initiatives
- Define and monitor SLAs, OLAs, and KPIs
- Lead the resolution of IT incidents and requests
- Mentor and develop service desk personnel
- Implement and maintain robust knowledge management practices
Requirements:
- Minimum of 5 years in IT service management
- At least 5 years in leadership roles
- Strongly preferred ITIL certification
- Experience with ServiceNow tools
- Understanding of financial services technology operations
Bring your leadership and IT expertise to Butterfield for impactful service delivery in Halifax.
Service Desk Manager - Butterfield Halifax employer: Butterfield Group
Butterfield Group is an exceptional employer that fosters a collaborative and respectful work environment in Halifax, where employees are empowered to grow and make a meaningful impact. With a strong commitment to professional development and a comprehensive benefits package, we celebrate diversity and encourage our team members to reach their full potential while contributing to our 160-year legacy of service excellence in the financial services industry.
