Client Partner in Québec

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few.
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1.
• A hybrid work model that truly balances work and personal life.
• Opportunities for learning, training and development, and much more.

POSITION OVERVIEW

The Client Partner, BDC Advisory Services leads business development activities, assesses client needs, and proposes consulting projects aimed at improving or ensuring the competitiveness of Canadian businesses, particularly small and medium-sized enterprises (SMEs). The person in this role works closely with the execution teams in each business pillar, as well as with the Financing team, to ensure the successful execution of consulting projects, client satisfaction, and the achievement of sales targets.

CHALLENGES TO BE MET

• Play a key role within BDC Advisory Services and lead business development activities to maintain and nurture a strong pipeline of opportunities to meet sales targets.
• Participate in the preparation and execution of the region’s business development plan.
• Adopt a commercial or value-added sales approach by conducting research and compiling strategic information on clients, their business lines, and economic and market trends.
• Using strategic questions, discussions, and diagnostic tools, assess and prioritize clients’ business requirements to enhance their competitiveness.
• Facilitate assignments to the appropriate pillars based on client needs.
• Ensure that service proposals are well-designed and unambiguous, and that the stated scope of work and deliverables reflect priorities.
• Serve as the BDC Advisory Services point of contact and manage the client experience.
• Work closely with the execution teams for each pillar and with Financing to respond to client requests and handle complaints.
• Track project deliverables against service proposals to ensure client satisfaction.
• In collaboration with the execution team, evaluate the project and measure client satisfaction once the project is completed.
• Conduct ongoing strategic monitoring to stay abreast of the changing needs and challenges of businesses in the region, and communicate this information to the Vice President, Business Development – Advisory Services.
• Leverage the company’s assets and cross-functional capabilities to create maximum value for the client and generate new opportunities for BDC.
• Stay current on BDC’s systems, technological environment, policies, procedures, and ISO standards, as well as the offerings and solutions of BDC Advisory Services.

WHAT WE’RE LOOKING FOR

• Bachelor’s degree in Commerce, Business Administration, or a related field.
• 5 years of experience in business development and managing client program portfolios at an established consulting firm, or experience in business development, sales, or management at a corporation.
• Experience in the financial services sector or with SMEs is a plus.
• Experience across multiple industries is a plus.
• Proven ability to meet revenue targets.
• Strong business acumen.
• Strategic vision and high emotional intelligence.
• Self-motivation.
• Strong client relationship management skills.
• Excellent communication and negotiation skills.
• Team player with an entrepreneurial spirit.
• Ability to adapt quickly to a constantly changing environment.
• Strong ability to establish and maintain productive relationships and to collaborate with internal colleagues and client groups at all levels.
• Results-oriented.
• Innovative mindset and creative problem-solving skills.
• Strong communication skills in both official languages, both oral and written.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.

If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.