ServiceNow AIOps Architect. in Toronto

Key Responsibilities

• Lead end-to-end solution architecture for ServiceNow AIOps and IT operations transformation initiatives.
• Design AIOps architecture for event ingestion, correlation, alert prioritization, anomaly detection, service health, and operational intelligence.
• Architect integrations between ServiceNow and monitoring, observability, cloud, network, infrastructure, application, and third-party operational platforms.
• Define CMDB and service topology dependencies required to enable accurate event correlation, impact analysis, and service-aware operations.
• Design automated incident creation, enrichment, assignment, remediation, escalation, and closure workflows using ServiceNow capabilities.
• Translate business and operational requirements into high-level solution designs, data flows, integration patterns, and technical specifications.
• Define architectural standards for scalability, availability, performance, security, maintainability, monitoring, and platform governance.
• Review solution designs and technical implementations to ensure alignment with ServiceNow best practices and approved architecture.
• Collaborate with operations teams, SRE teams, infrastructure teams, application teams, security teams, developers, and enterprise architects to deliver integrated solutions.
• Identify technology risks, dependencies, integration constraints, data-quality issues, and operational impacts and define appropriate mitigation approaches.
• Develop and maintain architecture documents, integration specifications, architecture decision records, operational models, and reusable design patterns.
• Provide technical leadership, mentoring, and architecture governance throughout implementation, testing, deployment, and stabilization activities.

Additional Information for Competencies

• Strong hands-on experience in ServiceNow architecture with deep expertise in AIOps, IT Operations Management, and enterprise service operations.
• Strong understanding of ServiceNow ITOM capabilities including Event Management, Health Log Analytics, Discovery, Service Mapping, and operational intelligence.
• Experience designing AIOps solutions for event correlation, noise reduction, anomaly detection, service health monitoring, and proactive incident prevention.
• Strong knowledge of CMDB, Common Service Data Model, service topology, Configuration Items, relationships, and service-aware monitoring.
• Experience integrating ServiceNow with enterprise monitoring, observability, cloud, network, infrastructure, application performance, and security platforms.
• Strong understanding of REST and SOAP APIs, IntegrationHub, MID Server, web services, event ingestion, and enterprise integration patterns.
• Experience designing automation and remediation workflows using ServiceNow Flow Designer, IntegrationHub, orchestration, and appropriate automation capabilities.
• Strong knowledge of ITSM processes including Incident, Problem, Change, Major Incident, and operational workflows that interact with AIOps capabilities.
• Experience defining scalable ServiceNow platform architecture, governance standards, security controls, and reusable architectural patterns.
• Strong analytical, architectural decision-making, communication, leadership, and stakeholder management skills.

Expectations from Role

• Deliver scalable, secure, resilient, and maintainable ServiceNow AIOps architecture aligned with enterprise operational objectives.
• Improve service availability and operational efficiency through intelligent event management, automation, and proactive issue identification.
• Reduce event noise and manual operational effort through correlation, prioritization, automation, and remediation capabilities.
• Ensure reliable integration between ServiceNow and enterprise monitoring, observability, cloud, infrastructure, and application platforms.
• Drive adoption of standard ServiceNow capabilities while minimizing unnecessary customization and technical debt.
• Provide architecture governance and technical leadership across the complete solution lifecycle.
• Support successful project delivery through robust architecture, operational readiness, stakeholder alignment, and continuous improvement.

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