At a Glance
- Tasks: Guide clients in maximizing Buildots' impact on construction projects and ensure smooth tech adoption.
- Company: Join a trusted leader in construction tech with a focus on innovation and customer success.
- Benefits: Flexible work options, equity opportunities, and a supportive, family-friendly environment.
- Other info: Dynamic startup culture with opportunities for growth and community involvement.
- Why this job: Be the voice of the customer and shape the future of construction technology.
- Qualifications: 4+ years in construction roles with strong client-facing and communication skills.
The predicted salary is between 121500 - 148500 $ per year.
Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson.
In Canada, our clients include Bird Construction, Ellis Don, Graham Construction, Ledcor, Pomerleau, Urban One Builders and Kiewit Canada.
Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.
About The Role
Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before.
We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers.
This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.
As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects.
We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts.
Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts.
Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.
What You'll Do
- Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
- Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
- Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
- Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features.
- Work within the customer success team to shape and refine delivery for clients by using expert knowledge.
Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery.
Requirements
- At least 4 years of experience as a construction professional, preferably site based (i. e. Project Manager, Superintendent, Project Engineer, Project controller)
- Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
- Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively elevate to management when needed, contribute to building the company's success secret sauce
- Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
- Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
- You're a pro-active and independent achiever, self-learner, able to handle a task from idea to production.
You're responsible for full ownership of your customers and finding creative solutions which land with your users and market.
- Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
- Willingness to travel
- Candidates must be located in Toronto area
*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.
We hold ourselves to the highest standards, empowering our people to turn good ideas into action.
But we also respect life outside of work, with policies that support balance, families and fun.
Mix time in the office and working from home.
- Parent-friendly
- Dog-friendly
- Employee equity
- Community impact
- Celebrate your hard work
A family-friendly workplace that supports parents.
Bring your dog to the office any day.
Share our success – equity options for all team members.
Get opportunities to volunteer and give back.
Regular social events, meals and celebrations.
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Customer Success Manager in Toronto employer: Buildots
Buildots is an exceptional employer that champions innovation and collaboration in the construction tech sector. Located in Toronto, our vibrant work culture fosters professional growth and offers employees the chance to make impactful contributions while working alongside industry leaders. With a focus on building trust and long-term partnerships, we provide a supportive environment where your sales expertise can thrive and lead to meaningful career advancement.
